Cancellation Policy:

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We understand that circumstances may arise that require you to cancel or reschedule your cleaning appointment. To accommodate our clients while also ensuring the efficiency of our scheduling and staffing, we have implemented the following cancellation policy:

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1. Cancellation or Rescheduling:

   • We kindly ask that you provide at least 24 hours' notice for any cancellations or rescheduling requests. This allows us to adjust our schedule accordingly and provide timely service to other clients.

2. Late Cancellation or No-Show:

   • Cancellations made less than 24 hours before the scheduled appointment time or instances of a no-show will be subject to a cancellation fee.

3. Cancellation Fee:

   • A cancellation fee equivalent to 25% of the total cleaning service cost will be charged for late cancellations or no-show appointments. This fee helps us compensate our cleaning professionals for their time and effort.

4. How to Cancel:

   • To cancel or reschedule your appointment, please contact us directly by phone or email at least 24 hours in advance. Our team will assist you in finding a suitable alternative appointment time or processing your cancellation.

5. Exceptions:

   • We understand that emergencies and unforeseen circumstances may arise, and we will consider exceptions to our cancellation policy on a case-by-case basis. Please contact us as soon as possible if you encounter any extenuating circumstances.

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Thank you for your understanding and cooperation. By adhering to our cancellation policy, you help us maintain the quality and reliability of our services for all our valued clients.

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